Last Updated: 17-11-2025
Apnaeats LLP (“Apnaeats”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you use our website, mobile application, and related services (“Platform”). By accessing or using Apnaeats, you agree to the collection and use of your information in accordance with this Policy.
We collect personal information that you voluntarily provide when creating an account or placing orders, such as your name, email address, phone number, delivery address, date of birth (if required), and gender (if you choose to share it). We also collect payment-related information, including encrypted payment details, UPI or wallet information, and transaction records, although we do not store complete card numbers or other sensitive payment data, as this is processed securely by third-party payment processors.
When you interact with our Platform, we automatically collect certain usage data, including your IP address, device details, browser type, location information (with your consent), usage patterns, and access logs. Additionally, any content you submit, such as reviews, ratings, photos, comments, or feedback, may be collected and stored. We may also receive information from third parties, including social login providers, restaurants and delivery partners, and marketing affiliates.
We use your information to process and deliver your orders, manage your account, communicate updates and promotional messages, personalize your experience, improve our services, prevent fraud, support customer service, process payments securely, and comply with applicable laws. To fulfill these purposes, we may share your information with restaurants, delivery partners, payment processors, service providers, analytics partners, cloud storage vendors, and communication tools. We may also disclose information when required by law or during business transactions such as mergers, acquisitions, or restructuring.
Our Platform uses cookies and similar tracking technologies to authenticate users, remember preferences, analyze usage, and personalize content and advertisements. You may disable cookies through your browser settings, although doing so may affect some Platform functionalities.
We retain your personal information for as long as your account remains active, as required to provide our services, or as mandated by legal and regulatory obligations. You may request the deletion of your account at any time, subject to applicable retention requirements.
We take reasonable security measures, including encryption, secure servers, access controls, and regular audits, to protect your information. However, no online system is completely secure, and you acknowledge that you use the Platform at your own risk.
You have the right to access, correct, update, or delete your personal information; withdraw consent for marketing communications; disable push notifications; or request data portability, depending on applicable laws. To exercise any of these rights, you may contact us at the email address provided below.
Apnaeats is not intended for individuals under 18 years of age. By using the Services, you represent and warrant that you are either at least 18 years of age or have the express permission of a parent or legal guardian to use the Services. If you are a parent or legal guardian of a minor who uses the Services, you are fully responsible for their use of the Services, including any legal liability they may incur. We do not knowingly collect personal information from minors. If we become aware that a minor has provided such information, we will promptly delete it.
Our Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those external sites.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the Platform after such updates constitutes acceptance of the revised Policy.
For questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
Apnaeats LLP
Sindhi Colony, Bijainagar, Ajmer, Bijainagar, Rajasthan, India, 305624
Email: support@apnaeats.com
